Step One Finance Limited

Financial Ombudsman decision DRN1794511 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr R complains about errors by Step One Finance Limited when he tried to close his loan account.Account closed or refused

Our adjudicator didn’t recommend that the complaint should be upheld, saying the actions taken and £25 compensation offered by Step One Finance was fair and reasonable.Complaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1794511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.