Barclays Bank Plc
Financial Ombudsman decision DRN1794112 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Barclays made suggestions about how it could help Mr R. And in November 2015 it discussed with him the possibility of a loan to consolidate his debt.Treatment in financial difficulty
Mr R complains that Barclays Bank Plc has continued to add charges to his accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1794112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.