Barclays Bank Plc
Financial Ombudsman decision DRN1781250 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Barclays agreed to refund all the fees Ms C paid for this account, plus interest, in order to put things right.Charges and fees
Ms C has complained about the amount of compensation Barclays Bank Plc (“Barclays”) has offered as a result of having mis-sold her a packaged bank account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1781250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.