National Westminster Bank Plc

Financial Ombudsman decision DRN1774313 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr O complains that National Westminster Bank Plc refuses to refund a number of cash withdrawals which he says were made without his knowledge or authority.Unauthorised transaction

The bank also put a block on his account and then closed it, thereby denying him access to money that was rightfully his.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1774313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.