Clydesdale Bank Plc
Financial Ombudsman decision DRN1772503 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The bank forced her to pay a higher rate of interest on the loan facility than it originally agreedInterest and rates
The bank wants the outstanding loan balance repaid at the end of the current term, which it knows she will not be able to do unless she declares herself bankrupt.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1772503.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.