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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN1768883 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
NRAM sent Mr and Mrs F’s mortgage statements to their old addressMortgage administration
Mr and Mrs F complain Northern Rock (Asset Management) plc sent correspondence about their mortgage to the wrong addressComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1768883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.