Cheltenham & Gloucester plc

Financial Ombudsman decision DRN1761752 Not upheld

Not upheldoutcome, as published by the Ombudsman

£630redress stated in the decision

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

The fees and charges added to the loan after 30 November 2009.Charges and fees

Mrs G’s executors complain Cheltenham & Gloucester plc’s (C&G’s) inability to act swiftly and flexibly prevented them from letting Mrs G’s property, and forced them to incur significant extra costs.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1761752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.