Bank of Scotland Plc

Financial Ombudsman decision DRN1750508 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She also says that she didn’t use the benefits of the account. Ms H also says that she was in financial difficulties and that she has been put in debt due to the fees for the account.Charges and fees

Ms H has complained through her representative that she was mis-sold a packaged bank account by Bank of Scotland plc (“BOS”).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1750508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.