Lloyds Bank PLC

Financial Ombudsman decision DRN1747566 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr D complains that Lloyds Bank PLC incorrectly and unfairly closed his bank account.Account closed or refused

He also says that it has blocked his online access to the accountFunds blocked or frozen

Lloyds should pay an additional £100 compensation to Mr D, to recognise the impact of its failure to explain the effect of its actions on Mr D’s credit file.Credit file reporting

He says that Lloyds were aware of his medical condition and should have treated him as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1747566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.