Bank of Scotland Plc

Financial Ombudsman decision DRN1736119 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

As a result, they say the bank wrongly treated them as being in arrears, forcing them to sell the mortgaged property for less than its true worth.Treatment in financial difficulty

This complaint is about a mortgage Mr and Mrs L took out with Bank of Scotland plc trading as Halifax in 2004. They complain that a lump sum payment they made to the mortgage account in 2011 was wrongly applied.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1736119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.