Barclays Bank Plc
Financial Ombudsman decision DRN1724817 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M has complained that Barclays Bank Plc - trading as Barclaycard - has refused his claim for a refund.Card dispute or chargeback
It said that the required debtor-creditor-supplier (“d-c-s”) relationship was missing. This is because it was Mrs M that underwent the surgery, not Mr M. But it did pay Mr M £50 compensation for the poor customer service he had received from Barclaycard.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1724817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.