Rooftop Mortgages Limited

Financial Ombudsman decision DRN1718829 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr I complains that Rooftop Mortgages Limited isn’t acting fairly or reasonably when adding charges to his mortgage account.Charges and fees

The invoices for the asset management and legal fees weren’t received by Rooftop until after Mr I had paid the £6,335, but he was still liable to pay them.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1718829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.