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Bank of Scotland Plc
Financial Ombudsman decision DRN1712564 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
BoS accepts that it treated Mr F unfairly both in relation to the incorrect processing of his mortgage applicationMortgage administration
incorrectly told him that he couldn’t bring a complaint to this service because he wasn’t an account holderComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1712564.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.