Lloyds Bank PLC

Financial Ombudsman decision DRN1704552 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr O complains Lloyds Bank PLC won’t refund him for two purchases made using his debit card. He says he didn’t spend the money in question and he’s been the victim of fraud.Unauthorised transaction

Lloyds later decided to close Mr O’s account by giving him the required notice.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1704552.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.