Nationwide Building Society

Financial Ombudsman decision DRN1703348 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Wed Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

And they feel Nationwide shouldn’t require them to pay an early repayment charge (ERC).Charges and fees

Nationwide Building Society hasn’t offered them enough compensation after admitting poor service when they applied to port their mortgage and take out a further advance.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1703348.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.