Barclays Bank Plc
Financial Ombudsman decision DRN1698898 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays Bank UK PLC blocked her debit card while she was abroad, and left her stranded without access to her account.Funds blocked or frozen
Miss G further complains that Barclays’ staff were rude and unhelpful on the phone, and that they hung up on her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1698898.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.