Barclays Bank Plc
Financial Ombudsman decision DRN1693519 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Miss K found the bank had blocked her card.Funds blocked or frozen
I accept that – by the shortcomings in its communication – the bank caused Miss K some unnecessary upset and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1693519.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.