Clydesdale Bank Plc
Financial Ombudsman decision DRN1678110 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Clydesdale should put Mr and Mrs A back in the position they would’ve been if they had downgraded their account to a fee free account in 2009 instead of it changing to a Current Account Tracker.Charges and fees
Mr and Mrs A have complained that Clydesdale Bank Plc (“Clydesdale”) mis-sold a ‘Premium Current Account’ packaged bank account to them in 2002.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1678110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.