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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1649624 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

closed his accounts in December 2016Account closed or refused

unlawfully opened mail addressed to himIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1649624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.