PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN1631351 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

She wanted PayPal to close her account.Account closed or refused

PayPal placed limitations on Ms S’s account, and it asked her to send it some identifying documents.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1631351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.