Bank of Scotland Plc

Financial Ombudsman decision DRN1630872 Not upheld

Not upheldoutcome, as published by the Ombudsman

£18,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

This complaint is about a mortgage that Mr and Mrs B took out recently to help them finance the purchase of a new family home.Mortgage administration

Halifax has accepted that it misled Mr and Mrs B about how much money it was lending them and how much would be released on completion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1630872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.