Santander UK Plc
Financial Ombudsman decision DRN1611768 Not upheld
Not upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Mon Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
wouldn’t downgrade her account so that it didn’t have an overdraft facilityAccount closed or refused
refund of unauthorised overdraft feesCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1611768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.