National Westminster Bank Plc

Financial Ombudsman decision DRN1600790 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

She was also unhappy that NatWest charged her over £1700 in early redemption charges for repaying part of her mortgage early.Charges and fees

NatWest processed that payment successfully, but then did not take her monthly mortgage repayment.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1600790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.