Santander Cards UK Limited

Financial Ombudsman decision DRN1595774 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Mortgage administration

In the Ombudsman’s words

interest and charges should not have been added from June 2013Charges and fees

Remove all adverse information recorded on Miss S’s credit file from June 2013Credit file reporting

administration and interest errorsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1595774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.