HSBC Bank plc

Financial Ombudsman decision DRN1589114 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr H complains that HSBC UK Bank plc wrongly debited his account with more than £16,000. He says that he was out of the country at the time and that he neither carried out the transactions himself nor authorised anyone else to do so.Unauthorised transaction

He’s also unhappy that HSBC closed his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1589114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.