Future Mortgages Limited

Financial Ombudsman decision DRN1582756 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

During the delay Mrs and Mr L incurred arrears charges and I agree with the adjudicator that these should be refundedCharges and fees

Future Mortgages caused a delay in the submission of the DWP claimMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1582756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.