Bank of Scotland Plc

Financial Ombudsman decision DRN1576206 Not upheld

Not upheldoutcome, as published by the Ombudsman

£418redress stated in the decision

Wed Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

BOS had agreed in principle to give them a mortgage with an interest rate of 2.94%. It arranged for the property to be valued.Mortgage administration

BOS refused to do this but it did accept it hadn’t logged Mr C’s complaint when he first contacted it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1576206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.