Bank of Scotland Plc

Financial Ombudsman decision DRN1565853 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr W had a mortgage with Halifax. When the property was sold in 1998 there was a shortfall of over £17,000.Mortgage administration

But due to procedural confusion Mr W’s complaint was never finally resolved.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1565853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.