Bank of Scotland Plc

Financial Ombudsman decision DRN1554093 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

the bank applied charges incorrectly after he had been told that his account could not go overdrawnCharges and fees

allowed payments to go through his account, despite having assured him that this would not happenPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1554093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.