Barclays Bank Plc
Financial Ombudsman decision DRN1540213 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£441redress stated in the decision
Thu Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr C complains about the way that Barclays Bank Plc dealt with his switch to a new fixed interest rate mortgage when his previous deal ended.Mortgage administration
He also wanted Barclays to pay £75 for its delay in responding to his complaint and the adjudicator’s recommendation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1540213.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.