Bank of Scotland Plc

Financial Ombudsman decision DRN1534393 Not upheld

Not upheldoutcome, as published by the Ombudsman

£726redress stated in the decision

Fri Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss B complains that Bank of Scotland plc trading as Halifax (“Halifax”) charged her excessive overdraft fees to her account which she says are unfair.Charges and fees

She thinks the charges are excessive and unfair, particularly because she’s vulnerable and on a low income from benefits.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1534393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.