N26 Bank GmbH

Financial Ombudsman decision DRN1526637 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr C complains that N26 Bank GmbH treated him unfairly when he tried to cancel his “Metal” packaged account.Account closed or refused

He was told that as the 30 day cancellation period had passed he would have to pay the full fees for the yearCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1526637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.