WorldPay (UK) Limited

Financial Ombudsman decision DRN1525793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Worldpay (UK) Limited has applied charges that he was not told about when he signed up for merchant services.Charges and fees

Worldpay got collections agents to contact him without first letting him know about the outstanding charges.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1525793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.