Mortgage Express
Financial Ombudsman decision DRN1503893 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs L complain that Mortgage Express has not treated them fairly since their mortgage account fell into arrears.Treatment in financial difficulty
Over a period of 11 months, arrears fees, as described in the terms and conditions, were applied to a sub-account attached to the mortgage.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1503893.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.