HSBC Bank plc

Financial Ombudsman decision DRN1502749 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

completed a foreign exchange transfer from his account when he hadn’t accepted the rate it was offeringUnauthorised transaction

A charge of $6.27 was applied but HSBC offered to reimburse Mr A £10 to cover thisCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1502749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.