Barclays Bank Plc
Financial Ombudsman decision DRN1500807 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
BL, a limited company, complains that Barclays Bank Plc refused to raise a chargeback on its behalf for defective goods.Card dispute or chargeback
I’m minded to conclude it would’ve been reasonable to expect it to advise BL about the sort of evidence needed to enable it to conclude a chargeback would have a reasonable prospect of success.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1500807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.