Bank of Scotland Plc

Financial Ombudsman decision DRN1500716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M complains that Bank of Scotland plc won’t refund a series of transactions made from his late mother’s account.Unauthorised transaction

Mr M also raised a number of other concerns about the way in which the account was administered by Bank of Scotland staffComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1500716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.