Barclays Bank Plc
Financial Ombudsman decision DRN1499885 Not upheld
Not upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr and Mrs D were charged an early repayment charge and a final repayment charge, and interest on the shortfall.Charges and fees
They want an investigation of Barclays’ actions, a refund of the charges and interest, and removal of the arrears entries on their credit files.Credit file reporting
I agree Barclays were slow in dealing with Mr and Mrs D’s complaints, but agree the £100 compensation and the refund of £120 of arrears charges fairly and reasonably compensates for the trouble and upset caused by the delay.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1499885.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.