TSB Bank plc

Financial Ombudsman decision DRN1495759 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

TSB closed Mr G’s accounts and placed a CIFAS markerAccount closed or refused

He firstly didn’t recognise some payments to a gambling websiteCard dispute or chargeback

Mr G has complained TSB Bank plc placed a CIFAS marker against his name. This has meant he can’t open another bank account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1495759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.