WorldPay (UK) Limited

Financial Ombudsman decision DRN1490730 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Mrs K has complained as a sole trader that WorldPay (UK) Limited (WorldPay for short) has treated her business unfairly regarding a chargebackCard dispute or chargeback

some withheld payments to her business and invoices that Mrs K says she didn’t receivePayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1490730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.