Barclays Bank Plc
Financial Ombudsman decision DRN1486829 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Barclays has refunded the amounts paid under the direct debits and a related chargeCharges and fees
Barclays made errors when it did not cancel Mr F’s direct debits or put a gone away marker on his account when he asked it to, and that it did not respond appropriately to Mr F’s correspondence.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1486829.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.