Barclays Bank Plc
Financial Ombudsman decision DRN1484693 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr N makes number of complaints about Barclays’ actions since he started falling into arrears with his monthly paymentsTreatment in financial difficulty
It would refund all arrears charges in those months where payments were made and a home visit fee, litigation fee and solicitor’s charge.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1484693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.