Paratus AMC Limited
Financial Ombudsman decision DRN1480168 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr E complains that Paratus AMC Limited will not use a refund of fees to reduce the arrears on his mortgage accountCharges and fees
Mr E has a mortgage account with Paratus that fell into arrears. As a gesture of goodwill, the lender agreed to refund some of the charges applied to the account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1480168.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.