Barclays Bank Plc
Financial Ombudsman decision DRN1462953 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
This complaint is about the failure of the chargeback process and the quality of service provided by Barclays.Card dispute or chargeback
Barclays rejected his complaint but acknowledged that the service they had provided to Mr J was not good enough.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1462953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.