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West Bromwich Building Society

Financial Ombudsman decision DRN1462811 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr D complains that West Bromwich Building Society wrongly says that he made a £500 cash withdrawal from his account.Unauthorised transaction

It therefore put a temporary block on his account to prevent the balance falling below £500 until it spoke to him.Funds blocked or frozen

it did not acknowledge his complaint in accordance with its published procedures.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1462811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.