Bank of Scotland Plc

Financial Ombudsman decision DRN1459444 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss P has complained about how Bank of Scotland plc (‘the bank’) treated her following the bank’s decision to close her accounts with the bank, including her current account.Account closed or refused

Miss P has also said that she regards as harassment certain emails she’s received from the bank.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1459444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.