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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN1441451 Upheld
Upheldoutcome, as published by the Ombudsman
£7,500redress stated in the decision
Tue May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
two card transactions on L’s account were fraudulentCard dispute or chargeback
The payment hadn’t been processed properly despite attempting this a few timesPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1441451.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.