Bank of Scotland Plc

Financial Ombudsman decision DRN1437478 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr F is unhappy that Bank of Scotland plc (trading as Halifax) closed his bank account.Account closed or refused

Halifax accepted that it had given him incorrect information when it told him he could keep the account active by making a payment to it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1437478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.