Barclays Bank Plc
Financial Ombudsman decision DRN1392932 Upheld
Upheldoutcome, as published by the Ombudsman
£10,544redress stated in the decision
Fri Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr and Mrs O complain that they haven’t received the funds from their account which Barclays Bank Plc closed.Account closed or refused
Barclays closed two accounts of Mr and Mrs O and sent them cheques in settlement of the balance on those accounts. But Mr and Mrs O didn’t receive one of the cheques.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1392932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.