Studio Retail Limited

Financial Ombudsman decision DRN1385699 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund the default fees of £36Charges and fees

Studio Retail Limited allowed fraud to happen on her catalogue shopping account. Mrs B also complains about customer service issues she experienced with Studio Retail Limited.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1385699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.